See our FAQ

What are your business hours?

Our business hours are from Monday to Friday, 8:00 AM to 4:00 PM Eastern Standard Time. It is possible to make appoitnments for phone calls or meetings outside of those hours - use the calendly link here to schedule a consultation call.

I've never worked with a Travel Advisor before, how does it work?

Each trip is different but we try to follow the same process for every one and then personalize it depending on your needs. You can view our process here. 

What are the benefits of working with an advisor?

Working with a travel advisor is a win-win-win situation which typically gives you more value for your money. 

You (the traveler) WIN

Time Saved: Researching the best options for any trip is time consuming. Trust a travel professional to do this work for you and gain back your time.

Access to Exclusive Rates and VIP Perks: Overall, travel suppliers give preferrential treatment to clients who book with advisors vs. those who book via other sources. In additon to that, via our relationships and partners in the industry we can access exclusive rates and VIP amenities (such as free upgrades and credit for your stay, etc.) which you would not be able to find anywhere else. 

Peace of mind: When working with us, know you are working 1:1 with a certified travel professional. We are experts in our field and are there for you from the beginning of your trip until you come home.

Our Suppliers WIN

Our preferred partners love taking care of our guests! Our closely vetted hotels, cruises lines, and tour operators know how vital providing top-tier servce is - not only for our business, but for theirs.

LAST but not LEAST we ALL WIN

At the end of the day, as much as we love what we do, we also need to pay the bills. Feel good knowing you are supporting a driven and dedicated small business every time you book with Lucky Luxury Travel. 

Do you charge service fees?

We charge service fees in exchange for our expertise, knowledge, network, and overall to protect our time. Fees vary on a case by case basis and depend largely on the complexity of your request. You can consult our Planning and Booking Fees Table here. 

Do you book flights?

Yes we can book both commercial and private charter flights as part of your overall itinerary.

If you need individual standalone flights we can assist you, however we require a research deposit of $200 to start off your request, as well as a non-negotiable booking & ticketing fee of $60 per person per flight (this comes with a 24/7 service line). Contact Us for more information.

Do you book Villas, Condos, and Rental Homes?

Yes, we have a network of partners in this niche who we work with to ensure you are booking with a reputable supplier. 

Do you offer Travel Insurance?

Yes, we do - we can offer various plans through Travelex (for American citizens) and Manulife (for Canadian citizens) that can be customized based on your specific trip details and requirements. Please do keep in mind, we are not insurance agents so we cannot legally go into specifics about policy coverage. 

What is Travel Edge and what is your relationship to them?

Travel Edge is the host agency for Lucky Luxury Travel. By partnering with them, we gain access to their network, technology, and industry buying power. It is through our relationship with them we are able to provide you with additional VIP perks and added ameneites with our suppliers all over the world. 

Terms of Service for Lucky Luxury Travel

By using our services, you agree to the following terms and conditions:

• All pricing is subject to change until booked
• It is travellers responsiblity to ensure they have up to date and accurate documentation and have met all entry requirements when entering a destination.
• Travel Insurance is recommended for all trips and a quote can be offered for all destinations except: Crimea Region Of Ukraine, Cuba, Iran, Libya, North Korea, Syria, Ukraine, Russia, Belarus, Israel and Palestinian Territories.
• Lucky Luxury Travel is not responsible if an airline cancels, reschedules or delays a flight for any reason.
• Neither Lucky Luxury Travel not affiliates, owner, contractors or suppliers shall be held liable for any act, default, injury (including emotional injury, injury to person or property, or death), loss, expense, damage, delay, or inconvenience caused to or suffered by any person before, during or after the trip.
• Any damage caused to our property during your stay will be your responsibility.
  We are not responsible for any lost or stolen items during your trip.
• Any violation of local laws or regulations during your trip is your sole responsibility.
  By using our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.

PRIVACY

We uphold the confidentiality of your personal information and will not disclose your name or contact details to any third party without obtaining your prior written consent.